Privacy Policy

Effective Date: 1st March 2025

Welcome to Dive Store ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.divestore.in, owned and operated by Medopharm Wellness Pvt Ltd.

1. Information We Collect We may collect the following types of information:

  • Personal Information:
    • Name, email address, phone number, billing address, shipping address, and other details you provide when making a purchase or signing up for an account.
    • Date of birth, language preference, and location.
    • Names of people to whom purchases have been shipped, including their addresses and telephone numbers.
    • IP addresses and browsing behavior on our website.
    • Product interest information and feedback.
    • Financial information such as bank account details, credit/debit card details, and other payment instrument details (processed through PCI-DSS compliant third-party service providers).
    • Records of interactions with our customer support team, including phone call recordings for quality and training purposes.
    • Social media information if you interact with us through social platforms.
  • Non-Personal Information:
    • Browser type, operating system, referring URLs, and browsing behavior on our website.
    • Cookies and tracking technologies used to enhance user experience and track website usage.

2. How We Use Your Information We may use the collected information to:

  • Verify your identity.
  • Process transactions, fulfill orders, and facilitate refunds.
  • Communicate with you about your account, orders, and activities on the website.
  • Improve our website, products, and services.
  • Send promotional emails, SMS, and social media updates (you can opt out at any time).
  • Respond to inquiries, reviews, comments, or feedback.
  • Administer surveys, promotions, and contests.
  • Conduct marketing and performance research to enhance customer experience.
  • Prevent, detect, and investigate fraudulent activities.
  • Comply with legal obligations, policies, and enforcement of terms and conditions.

3. How We Share Your Information We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who assist in operating our website, processing payments, and providing logistics and marketing services.
  • Legal Authorities: If required by law or to protect our rights.
  • Analytics and Advertising Partners: To personalize and improve our services.

4. Data Security We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Disable cookies through your browser settings.
  • Request data deletion by contacting support@divestore.in.

6. Payment Information Payment details provided by users are processed through secure, PCI-DSS (Payment Card Industry Data Security Standard) compliant payment gateways. We do not store or retain payment information, except as required for transaction records.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. Social Media Interactions If you interact with us via social media platforms (Facebook, Instagram, LinkedIn, Youtube), we may collect public data based on your privacy settings. Your use of social media is governed by the respective platform’s privacy policies.

9. Changes to This Privacy Policy We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us If you have any questions about this Privacy Policy, please contact us at:

  • Company Name: Medopharm Wellness Pvt Ltd
  • Address: 25, Puliyur 2nd Main Road, Trustpuram, Kodambakkam, Chennai, Tamil Nadu 600024, India
  • Email: support@divestore.in
  • Phone: +91 94810 93696