Thank you for shopping with DIVE! We want you to be delighted with your purchase. If you are unhappy with your order, we’re here to help.
Returns
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 1-2 business days, excluding weekends and holidays. During peak times or promotional periods, processing times may extend to 3-5 business days.
- Proof of purchase is required for all returns.
2. Non-Returnable Items:
- Certain items are not eligible for return, personal care items once opened.
3. How to Return an Item:
- Contact our customer service team at support@divestore.in / 94810 93696 to initiate a return.
- Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
4. Conditions Under Which Return/Replacement Requests Will Not Be Accepted:
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Items not in their original condition, damaged, or missing parts for reasons not due to our error.
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Items returned more than 30 days after delivery.
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Sale or clearance items, unless they are defective or damaged.
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Products have been opened or used.
Refunds
1. Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within 3-5 business working days.
2. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@divestore.in / 94810 93696.
Exchanges
1. Defective or Damaged Items:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@divestore.in / 94810 93696 and send your item to: 1st Floor, Mohan Mansion, Medopharm Wellness PVT LTD 48/105, Kasturba Rd, Bengaluru, Karnataka 560001.
Shipping
1. Return Shipping Costs:
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Shipping Time:
- The exchange product will be delivered in 7 days
Order Tracking
1. Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
- You can also track your order by visiting our website and entering your tracking number on the Order Tracking page.
2. Delivery Issues:
- If your tracking information shows that your package was delivered but you have not received it, please contact our customer service team at support@divestore.in / 94810 93696. We will work with the shipping carrier to resolve the issue.
3. Order Updates:
- We will send you email updates regarding the status of your order, including shipping and delivery confirmations.
Order Cancellation
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Can I Cancel My Order?
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Yes, you can cancel your order as long as it has not been shipped. To cancel your order, please contact us at support@divestore.in / 94810 93696 as soon as possible.
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If your order has already been shipped, you will need to follow our return process once you receive the item.
Contact Us
If you have any questions about our return and refund policy, please contact us at support@divestore.in / 94810 93696.
